Questions, answered.

Which size should I ride?

Our size guide walks you from your height and inside leg to the right frame, model by model. If you sit between sizes, the guide says which way to go and why.

How long does delivery take?

Bikes ship from our Silverstone facility, with free delivery within the United Kingdom, typically in 2–4 working days.

Do you deliver outside the United Kingdom?

Yes. Delivery is free within the United Kingdom, and a flat £190 to most other countries, calculated at checkout. Duties and import taxes are on us, so there is nothing to pay on arrival.

Can I use the Cycle to Work scheme?

Yes — Swift is a registered retailer with both Green Commute Initiative and Cyclescheme. The old £1,000 scheme limit was abolished in 2019; whether your employer’s own scheme still carries one is a question for HR — and what to send them is on our Cycle to Work page.

Which payment methods can I use?

All major credit and debit cards, through Shopify’s secure checkout. Cycle to Work vouchers are handled by email — see Cycle to Work.

What does the warranty cover?

Frames and forks carry two years, extending to six in total when you register your bike, for bikes sold from 1 March 2018. Branded components and paintwork carry two years. Full conditions and exclusions are on Returns and warranty.

For a claim, contact us with your invoice and photographs.

Can I ride one before I buy?

Yes — see Try one first.

Can I have a custom colour?

The RaceVox custom programme paints your frame to your design — build it in the Paint Studio.